Break-Fix · Pay-as-you-go
Pay-as-you-go IT support for when you just need help — not a full partnership.
Small offices and one-person operations that hit IT issues occasionally and want help without a contract.
No contract, no monitoring, no surprises. When something breaks, you call — we bill at standard rates. Best for businesses that don't need recurring proactive coverage.
Hourly rate. We log in, fix it, document it, bill the hours.
For the Omaha metro. Hourly rate. Same-day dispatch when available.
After-hours and weekend line available on a best-effort basis. Quoted before work begins. Managed Pack & Alpha clients are dispatched first.
One-off projects — migrations, installs, builds. Quoted up front.
We source business-grade hardware through our distributor networks. You pay shipping plus configuration and install hours.
No monthly minimum. No commitment. Use us when you need us.
Break-Fix is a reactive model. You only get the things you call for. These come standard on Pack:
Nobody's watching for problems — you find out when something's already broken.
Keeping Windows and your apps patched and secure is on you.
No around-the-clock defense watching for and blocking attacks.
Your email and files aren't backed up or recovery-tested by us.
We keep basic ticket history, but not a full written record of your environment.
We help in priority order, on a best-effort basis.
Call us. Tell us what's broken. We'll quote the work or jump on it at standard rates.
All work is quoted up front — remote, on-site, or emergency. You approve the number before we start.
