Omaha-owned · Midwest-focused · On patrol since day one
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Tier 02 · Most popular

Pack

Managed IT · Proactive · Predictable

Proactive, predictable IT that keeps your business running — fully protected and watched over from day one.

Best for

Growing small businesses (5–75 people) that want predictable monthly IT, problems caught early, and real protection built in — without a big-company price tag.

What you get

Everything we deploy on day one.

One predictable price per person, per month — covering their computers and phones, around-the-clock monitoring, unlimited help, and full security. (Servers and on-site equipment are covered under Alpha or as an add-on.) Your protection is on from day one, not sold to you after something goes wrong.

We watch your systems 24/7

We keep an eye on every computer around the clock, install updates automatically, and fix many issues remotely before they ever slow you down.

Threats caught and shut down

Security specialists watch your devices day and night and stop attacks in their tracks — even the ones that slip past basic antivirus.

Only trusted software runs

Unknown and malicious programs are blocked from running at all, so ransomware and sketchy downloads never get a foothold.

Dangerous email filtered out

Phishing, fake-invoice scams, and malware attachments get caught before they ever reach your team's inbox.

Email & files backed up

Everything in Microsoft 365 — email, files, and Teams — backed up every day and kept a year or more, so nothing is ever truly lost.

Your team trained to spot scams

Friendly monthly tests and short training turn your people into a first line of defense instead of the weakest link.

Unlimited help desk

Call, email, or message as much as you need — no counting tickets or hours. We come on-site for Omaha-metro issues we can't solve remotely.

A plain-English plan every quarter

Four times a year we sit down with you: what's working, what's at risk, and what's worth doing next — no jargon, no surprises.

Response times

When you call, someone answers.

30min
Critical
2hr
High
Same day
Normal
Next day
Low
Step up to Alpha

Need compliance,
audits, or 24/7 priority?

Alpha includes everything in Pack plus compliance reporting, a strategic technology advisor, and 24/7 priority response.

+ Compliance reporting

The logging and reports auditors and HIPAA, PCI, and CMMC require — handled for you.

+ Password vault + dark-web alerts

A secure password manager for your team, plus a heads-up the moment a staff login turns up in a breach.

+ Full server backup + recovery

Your servers backed up and recoverable in the cloud, so you're back fast even after a disaster.

+ Technology strategy

A senior advisor helping you plan and budget your technology every month.

+ A breach game-plan

A documented, tested plan for exactly what to do if something goes wrong — ready before you need it.

+ 24/7 priority support

Critical issues handled around the clock.

⊙ Most popular ⊙

Ready to join
Pack?

30-minute discovery call. We'll learn how your business runs, talk through your priorities, and send a custom quote the same business day.