Independent repair shops run on shop-management software, bay computers, and the credit-card terminal at the front counter. When any of those quit, the schedule stops. We design IT that doesn’t.
Independent auto repair shops, tire shops, alignment shops, and small multi-bay operations — owner-operated up through ~25 staff. We don’t do dealerships or franchise rooftops; we do the shops down the street.
When Mitchell1, Shop-Ware, Tekmetric, AutoLeap, or your shop-management platform of choice can’t open, the schedule freezes — no tickets written, no customer history pulled, no parts ordered. We monitor the workstation, the network path, and the vendor status page, and we keep a documented manual workaround your front counter can run in the meantime.
If you take cards at the counter, you have PCI obligations — even as a one-bay shop. We segment the payment terminal onto its own VLAN, keep the rest of the network away from it, and produce the documentation your processor asks for when they send the annual self-assessment.
Bay machines live with grease, dropped sockets, and the wrong USB port. We image, harden, and lifecycle them so a fried laptop doesn’t take a tech offline for a day. Inventory tracked; spares pre-imaged and on the shelf.
Network-connected scan tools, alignment racks, and brake lathes need internet for vendor updates and repair-info subscriptions (AllData, Identifix, ProDemand). We put them on a stable, isolated VLAN so they get updates but can’t reach your customer database.
Customers expect Wi-Fi in the lobby. We give them a separate guest network that can’t see the shop machines, the payment terminal, or your camera feeds — with a captive-portal splash if you want it.
Your shop has the customer’s name, address, phone, vehicle, and (often) card on file. Attackers know this. Email security, MFA on every staff login, encrypted backups, and dark-web alerts so a stolen password doesn’t walk out with your customer list.
Live monitoring on counter computers, bay machines, and the payment terminal — and only approved software can run on anything that touches card data.
Your payment system, scan tools, customer Wi-Fi, and cameras each run on separate, firewalled networks. Customers can’t see payment; scan tools can’t see your customer list.
Logging and reporting structured around the PCI self-assessment your card processor sends. We fill in the answers; you sign and submit.
Your shop-management database and counter PCs backed up both on-site and to the cloud, with restores tested every quarter so you know it works.
Around-the-clock threat detection on every computer, plus email filtering that catches phishing aimed at the owner and bookkeeper.
Multi-factor login on every staff account, plus alerts when a staff email shows up in a breach — so you can change it before someone walks into your inbox.
Tell us your shop-management software, headcount, and whether you take cards at the counter. We’ll send a tailored proposal the same business day.
